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Once shipped, your order will typically arrive within 1-3 business days for standard shipping within continental North America and Europe, and 2-5 business days for international deliveries.

After placing your order, you'll receive a tracking number via email to monitor its progress. Please note, these times are estimates and may vary based on location and external factors.

At Darwin Microfluidics, we typically ship orders as a complete package once all items are ready. However, we understand that certain situations may require partial shipments. Upon request, we can accommodate partial shipments of your order.

Please be aware that an additional shipping fee may apply for this service. If you need part of your order shipped separately, please contact our customer service team to discuss your specific needs and any additional costs involved.

If you've received your order from Darwin Microfluidics and found that a product is defective or missing, please follow these steps to resolve the issue:

Report immediately: Contact our customer service team as soon as possible. Reporting the issue promptly helps us address your concern more efficiently.

Provide details: When you contact us, please provide your order number, the name the order was placed under, and a detailed description of the issue. For defective products, include clear photos or a video that shows the defect.

Review: Our team will review your claim to determine the best course of action. We may ask for additional information or details about the problem.

Resolution: Depending on the situation, we may send a replacement for the defective or missing item, provide a refund, or offer another satisfactory resolution. Our goal is to ensure you are completely satisfied with your purchase.

Follow-up: We will keep you updated throughout the process and confirm when the issue has been resolved to your satisfaction.

We apologize for any inconvenience caused by a defective or missing item and are committed to resolving your issue as quickly and smoothly as possible.

Since Darwin Microfluidics sells exclusively to companies and institutions and is based in France, the VAT treatment for your orders depends on the location of your company or institution:

Within the EU (excluding France): For customers in other EU countries, the reverse charge mechanism applies. This means that VAT is not charged by us at the point of sale. Instead, it is your responsibility to account for the VAT at the standard rate applicable in your country under the reverse charge procedure. This process helps simplify cross-border transactions within the EU.

In France: For customers located in France, standard French VAT rates apply to all purchases. As a France-based company, we are required to charge VAT on sales to other French companies and institutions, which you can then reclaim according to local VAT procedures if applicable.

Outside the EU: For customers outside the European Union, sales are not subject to VAT by us. However, you may be subject to import duties, taxes, and charges that are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country. We advise checking with your local customs office for more information.

Please ensure your VAT identification number is provided during the ordering process for EU transactions to qualify for the reverse charge mechanism. If you have any questions regarding VAT charges or need further assistance with VAT-related issues, please contact our customer service team.

We are unable to provide specific estimates for customs fees, duties, or taxes associated with your order. These charges are determined by the customs authority in your country and can vary based on a variety of factors, including the type of items purchased, their value, and the country to which they are being shipped.

We recommend contacting your local customs office directly to get the most accurate and up-to-date information regarding potential customs charges for your order. They can provide you with detailed guidelines on the fees you might expect to pay based on the products you're importing from us.

Please remember, these charges are the responsibility of the recipient and are not included in the shipping costs paid to Darwin Microfluidics.